Sales Operations Specialist

MÔ TẢ CÔNG VIỆC

Sales Operations:

· Handle singed contract, purchase order from Business Development Department;

· Monitor shipment progress, logistics, tracking and reporting any delays or changes to the customer, ensure timely delivery and service;

· Logistics, v.v.

· Communicate with other divisions/ departments: Supply Chain, Manufacturing, Quality Management, Logistics, etc… to ensure smooth export operations;

· Maintain accurate records of forecast, shipments, inventory, and transactions;

· Provide excellent customer service to ensure customer satisfaction and repeat business;

· Perform other duties as assigned.

Internal Operation:

· Identify opportunities for cost savings and process improvements in sales operations.

· Generate reports on export activity as needed.

· Keep accurate records of all transactions and maintain an organized filing system.

· Perform other duties as assigned.

YÊU CẦU

· Bachelor’s Degree of Economics, Business, International Trade or related field.

· Experience in export field, preferably food and beverage sectors;

· Over 02 years of experience in a Sales Operations Specialist or similar role.

· Fluent in English;

· Strong understanding of the sales process.

· Good communication skills, convey information clearly and precisely. ;

· Analytical skills to interpret sales data to make suggestions on how to improve the sales process.;

· Problem solving skills;

· Organization and system skills, but enough flexibility to ensure excellent customer service;

· Experience working with different teams and departments to streamline onboarding and reporting.